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QM-105 Techniques &  Skills for Highly Effective Quality Management Representative (QMR) 

(100% Claimable under HRDF SBL Scheme)

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Quality Management Representative (QMR) is the driver who steer the group towards achieving the goals of effective QMS implementation.  The responsibilities of QMR are complicated and deal with various aspects of management issues such as human relationship, delegation, teamwork, planning, controlling, effective communication, empowerment, etc.  Therefore, QMR should arm with proper skills, techniques & knowledge to exercise total quality leadership for continual improvement. 

  • Able to appreciate the primary roles and responsibilities of a QMR.

  • Develop the participants' organizational leadership styles for greater effectiveness.

  • To equip delegates with the knowledge, skills & techniques to handle various issues arising from QMS implementation.

Section 1: A Clearer Perspective and New Mindset 
                       For QMR

Section 2: In –Depth Review of ISO 9001:2008
                      requirements & Process Approach for

Section 3: Leadership & People Management Skills
                       for QMR

Section 4: Planning for Process-Oriented Internal /
                      External Auditing

Section 5: Preparation of Audit

Section 6: Conduct of Audit

Section 7: Audit Close Up

  • Able to assess your existing organisation culture and recommend the most suitable method for effective QMS implementation

  • Able to sustain QMS implementation and set direction for continual improvement.

  • Revive QMS that has stalled or failed.


This course is designed for existing or new QMR or anyone who wish to enhance their skills for the future challenges.

Click to download Click to register
LocationJohor Bahru Kuala LumpurKuching

22 & 23 September  2014

9 & 10 December 2014

23 & 24 September 2014


Mutiara Hotel, Johor Bahru

Concorde Hotel, Shah Alam

Hotel in Kuching

Rate RM 1, 200 nett per person

All our training programs will be conducted by using English and Bahasa Malaysia

For more info or registration, kindly contact
Ms Cassandra Tan / Ms Vanice Chong
at JB Office : 07-352 9002 or KL Office : 03-7804 8002

Organised by: Elco Management Consultants Sdn Bhd (633248-K)

Johor Bahru Office:
NO 27-01 Jalan Harmonium 33/1
Taman Desa Tebrau 81100
Johor Bahru Johor Malaysia
Tel : 07-352 9002  Fax:  07-352 8002
Email :

Kuala Lumpur Office:
11-3A Jalan PJU 1/3C
Sunwaymas Commercial Centre 47301
Petaling Jaya Selangor Malaysia
Tel: 03- 7804 8002 Fax: 03-7804 3001
Email: elcokl@emc.com.my