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HI-107 Effective Business Communication

 (100% Claimable under HRDF SBL Scheme)
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Some people seems to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more.

Skills exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It is the ideal program for those needing to improve their basic communication skills or for those looking for the extra business edge.

  • Explain the four basic behavioral styles and how to adapt to each.

  • Capitalize on personal style for more effective communication.

  • Describe the impact of body language and vocal tones on communication.

  • Explain the effective use of office communication tools such as the telephone and email.

  • Rephrase blunt language to achieve results without offending anyone.

  • List strategies for dealing with difficult behaviors.

  • Demonstrate how to deliver constructive feedback and how to disagree politely.

  • Develop an action plan to improve communication skills.

Module 1: Introduction to Business Communication

Module 2: Interpersonal skill

Module 3: Negotiation Skill

Module 4: Types of Business Writing

Module 5: Communication with customers

Module 6: Interview Skill

Module 7: Doing Business on the Telephone

Module 8: Non-Verbal Communication

Module 9: Developing Effective Presentation Skills

Module 10: Conflict and Disagreement in Business


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Mathy Randhawa is a certified Corporate Trainer by Deloitte United Kingdom with more than 10 years of work experience. She is a Law graduate from United Kingdom and has a certificate of Completion To The English Bar by Lincoln’s Inn (UK). Over 10 years of Experience in Soft skill-Training Industry.

Mathy has conducted training interventions in various industries; hotels, small scale industries, minor & major manufacturing industries, Government Units, Public Sectors, Colleges & Other Educational Institutions. Some Of Clients That She Had Assisted Are Cadbury Malaysia, Telekom Malaysia, Sime Logistic International, Mutiara Hotel, Puteri Pan Pacific Hotel, Khazanah National Employability Skills Programme, Iskandar Malaysia Employability Skills Programme, Technology Park Malaysia, Jabatan Perpaduan Negeri Johor & Putrajaya, Colgate Palmolive Malaysia, Genting Malaysia Berhad, Petronas Malaysia, Titan Chemicals And Etc.

Expert in conducting extensive presentations in Personality Development and the different modules. Exhibits an honest work ethic with the ability to excel in fast-paced, time-sensitive environments. Self-starter with the ability to analyze organizational behavior, business operations and recommend strategies to improve performance and maintain professionalism at all times. Identified and acquired and managed all aspects of the life Cycle.

As a result oriented Corporate Consultant, Mathy focuses in helping people dramatically increase their image impact, visual presence, improve their business and social skills, maximize their communication skills and improve their levels of performance.

Mathy’s experience in trainings allows her to infuse her natural enthusiasm and extensive practical experience with proven techniques to facilitate adult learning. She often focuses on the use of humour to facilitate change, which she believes lightens up the atmosphere and let people relax into learning. Mathy’s programs are noted for being, interactive, cerebral, energizing, and hands-on.  She  combines a practical facilitating style with a broad range of domain training experience, allied to her personal enthusiasm, to present dynamic and informative programs that participating audiences find easy to relate to.


All our training programs will be conducted by using English and Bahasa Malaysia

For more info or registration, kindly contact Ms Cassandra Tan / Ms Emily Chuah
at JB Office : 07-352 9002 or KL Office : 03-7804 8002

Organised by: Elco Management Consultants Sdn Bhd (633248-K)

Johor Bahru Office:
NO 27-01 Jalan Harmonium 33/1
Taman Desa Tebrau 81100
Johor Bahru Johor Malaysia
Tel : 07-352 9002  Fax:  07-352 8002
Email :

Kuala Lumpur Office:
11-3B Jalan PJU 1/3C
Sunwaymas Commercial Centre 47301
Petaling Jaya Selangor Malaysia
Tel: 03- 7804 8002 Fax: 03-7804 3001
Email: elcokl@emc.com.my