Soft Skills
| HUMAN RESOURCE MANAGEMENT | ||
|---|---|---|
| Code | Programme Title | Duration |
| HR-102 | "You Lead The ship" A leadership course | 2 days |
| HR-103 | Training Needs Analysis (TNA) | 2 days |
| HR-104 | Personal Effectiveness (Using DISC personality profiling assessment tool) | 2 days |
| HR-105 | Leading the Ship, Strategic Development | 2 days |
| HR-106 | Pragmatic Change Management – Towards Organisational Excellence | 1 day |
| HR-107 | Managing Absentism | 2 days |
| HR-108 | Misconduct & Domestic Inquiries | 2 days |
| HR-109 | Understand the Law and Application of Employment Act, 1955 | 2 days |
| HR-110 | Payroll Computation And Administration | 2 days |
| HR-111 | Interview And Selection Skills | 2 days |
| HR-113 | Organisational Effectiveness and Leadership | 2 days |
| HR-114 | Effective Leadership Skills | 2 days |
| HR-115 | Get The Right One ( Behavioral Interviewing Skill) | 2 days |
| HR-116 | Managing Performance | 2 days |
| MANAGERIAL DEVELOPMENT PROGRAMS | ||
|---|---|---|
| Code | Programme Title | Duration |
| HM-101 | Basic Supervisory at Work Place for Organisation Quality Transformation | 2 days |
| HM-102 | Practical Techniques for Evaluating Training Effectiveness | 1 day |
| HM-103 | Supervisory Management In Action (Advanced Supervisory Skills) | 2 days |
| HM-104 | Train the Trainers | 2 days |
| HM-105 | Making an Effective Workplace (problem solving & decision making) | 2 days |
| HM-106 | HR for Non HR Executives | 2 days |
| HM-107 | Effective Managerial Skills for Managers | 3 days |
| HM-109 | Effective Performance Appraisal | 2 days |
| HM-113 | Effective Techniques to Facilitate a Smooth Job Transition | 1 day |
| HM-114 | Be A People Manager | 1 day |
| HM-201 | Kemahiran Penyeliaan Yang Berkesan | 2 days |
| INTERPERSONAL DEVELOPMENT PROGRAMS | ||
|---|---|---|
| Code | Programme Title | Duration |
| HI-101 | Attractive Business Communication (ABC) for Organisation Transformation | 2 days |
| HI-102 | Dynamic Teambuilding Camp | 2 or 3 days |
| HI-103 | Effective Presentation Skills | 2 days |
| HI-104 | Dealing With People Successfully | 2 days |
| HI-105 | How to Conduct Meeting for Result | 2 days |
| HI-106 | Coaching People for Better Performance | 2 days |
| HI-107 | Effective Business Communication | 2 days |
| HI-108 | Effective Interpersonal Skills | 2 days |
| HI-109 | The Making of "High Performance Team" | 2 days |
| HI-110 | Effective Business Writing Skills | 2 days |
| HI-111 | Effective Email Writing Skills | 1 day |
| HI-112 | The Power of Excellent Public Speaking Skills | 2 days |
| HI-113 | Effective Tools for Dynamic People | 3 days |
| HI-114 | Gear up Your Communication & Interpersonal Skills | 2 days |
| HI-115 | Learning English Program for Working Adults | 10 days |
| HI-116 | Communicating with Professional Style | 1 day |
| HI-117 | Positive Atitude at Workplace | 2 days |
| HI-118 | Effective Communication SKills for Managers | 2 days |
| HI-119 | Getting Things Done! | 1 day |
| HI-120 | Innerside Effectivness For Peak Performance | 1 day |
| HI-121 | Managing Conflict at Workplace | 2 days |
| HI-122 | Developing High Performance Employee / Department Assistants / Clerks | 2 days |
| PERSONAL DEVELOPMENT PROGRAMS | ||
|---|---|---|
| Code | Programme Title | Duration |
| HP-101 | Change for Success | 2 or 3 days |
| HP-102 | Stress Management for Success | 2 days |
| HP-103 | Time Is Not Enough – Time Management Course | 2 days |
| Manage Well Self, Manage Well Time | 1 day | |
| HP-104 | Life Motivation for Result | 2 days |
| HP-105 | Big Deal! – Creating New Work Order | 2 days |
| HP-106 | Turning Problem to Progress | 1 day |
| HP-107 | Effective Filing Record & Management | 1 day |
| HP-108 | Managing Stress and Complaints - The Professional Way | 2 days |
| HP-109 | The NLP Management & Leadership Training - The Management & Leadership Training For The 21st Century Managers | 2 days |
SALES & MARKETING  | ||
|---|---|---|
| Code | Programme Title | Duration |
| SM-102 | Customer Service & Grooming | 2 days |
| SM-103 | Customer Interfacing Skills | 2 days |
| SM-105 | Telephone Skills & Customer Care | 2 days |
| SM-106 | Grooming And Business Ethics | 1 day |
| SM-107 | Profit Through Up Selling Skill | 2 days |
| SM-108 | Capable of Handling Difficult Customers | 2 days |
| SM-109 | Effective Customer Retention Management | 2 days |
| SM-110 | Aggressive Selling & Upselling for Front Liners | 2 days |
| SM-111 | Excellence is Key to Customer Service | 2 days |
| SM-112 | Building Bridges to Customers | 2 days |
| SM-113 | High Impact Telesales Skills | 2 days |
| SM-114 | Effective Sales and Marketing | 2 days |
| SM-115 | Sun Tzu’s Art Of War The Power of Extra-ordinary Performance Selling | 2 days |
| SM-116 | Customer Service & Telephone Etiquette Skills | 2 days |
| SM-117 | Telephone Etiquette for Receptionists | 1 day |
| SM-118 | Building Bridges To Customers | 2 days |
| SM-119 | Power Phone Image | 1 day |
| SM-120 | Customer Service D'excellence | 1 day |