Code Programme Title Duration
SM-102 Customer Service & Grooming 2 days
SM-103 Customer Interfacing Skills 2 days
SM-105 Telephone Skills & Customer Care 1 or 2 days
SM-106 Grooming And Business Ethics 1 day
SM-107 Profit Through Up Selling Skill 2 days
SM-108 Capable of Handling Difficult Customers 2 days
SM-109 Effective Customer Retention Management 2 days
SM-110 Aggressive Selling & Upselling for Front Liners 2 days
SM-111 Excellence is Key to Customer Service 2 days
SM-112 Building Bridges to Customers 2 days
SM-113 High Impact Telesales Skills 2 days
SM-114 Creative Sales and Marketing 2 days
SM-115 Sun Tzu’s Art Of War The Power of Extra-ordinary Performance Selling 2 days
SM-116 Customer Service & Telephone Etiquette Skills 2 days
SM-117 Telephone Etiquette for Receptionists  1 day
SM-118 Building Bridges To Customers  2 days
SM-119 Power Phone Image 1 day
SM-120 Customer Service D'excellence  1 day
SM-121 Connecting with Customers 1 day